Some items on our website will be listed as "pre-order" due to being a custom item or very high demand and popularity. Pre-order simply means that we do not have that particular item in stock right now or it must be custom made.
Pre-ordered items vary on timescale but we usually have your pre-ordered item despatched and on it's way to you within 10 - 21 days. You will receive an order confirmation email straight after you place the order and then another once we have despatched your item.
ONCE A CUSTOM ORDER IS SENT TO PRODUCTION IT CAN NOT BE CANCELED.
PLEASE NOTE THAT IF YOU HAVE ORDERED MULTIPLE ITEMS WITHIN ONE ORDER AND AT LEAST ONE OF THOSE ITEMS IS ON PRE-ORDER YOU WILL NEED TO WAIT THE PRE-ORDER TIME PERIOD BEFORE ALL OF YOUR ITEMS IN THE ORDER ARE DESPATCHED.
IF YOU WISH TO RECEIVE IN STOCK ITEMS BEFOREHAND, PLEASE ORDER THEM SEPARATELY.
For example if you ordered an in-stock item and an item on pre-order which takes two weeks before despatch, both of your items will be despatched together in two weeks time.