Return policy

Jewelry Return Policy

We currently do not accept any returns or exchanges on jewelry. For sanitary reasons returns and exchanges are not accepted. Please be sure to measure for the appropriate fit and read all details in the product description before purchasing. 

Our shipping department double checks every product and carefully packs every order to make sure you receive your order in its best condition. Please be sure that all details in your order are correct before submitting your order for processing.

* Should you receive an item that is faulty or damaged, please contact us within 4 business days of receiving the item, along with images at wecare@officialkollection.com

 

Hair Accessories Return Policy 

All hair accessories are final sale due to sanitary reasons.

 

Handbag Return Policy 

Handbags can be returned for store credit, we must be contacted within 3 business days of delivery if you aren't satisfied with your purchase. 

 

*  By purchasing from www.officialkollection.com, you accept and agree these terms and service.